Terms of Service

These Terms of Service ("Terms") govern access to and use of the DoctorCareBox website, mobile application, and related services (collectively, the "Platform"), owned and operated by DoctorCareBox, having its registered/operating address at M4 Shatabdi Nagar, Aligarh, Uttar Pradesh 202001, India ("DoctorCareBox", "we", "us", or "the Company").

These Terms apply to registered medical practitioners and clinics ("Doctors" or "Clinics"), their staff members granted access under a Clinic account ("Staff"), and any patients whose records are managed through the Platform ("Patients"). Doctors, Staff, and Patients are together referred to as "Users" or "you."

By creating an account, accessing the Platform, or using any DoctorCareBox service, you agree to be bound by these Terms. If you do not agree, please do not use the Platform.

We may revise these Terms from time to time. Continued use of the Platform after any changes take effect constitutes your acceptance of the revised Terms. We recommend reviewing this page periodically.

DoctorCareBox provides a clinic and patient management system that allows Doctors and their authorized Staff to:

We aim to keep the Platform available, accurate, and secure, but we do not guarantee uninterrupted access. The Platform may be temporarily unavailable due to maintenance, technical issues, or circumstances outside our control. We are not liable for any loss arising from such interruptions.

We may add, modify, suspend, or discontinue any feature of the Platform at our discretion, with notice provided through the Platform or other reasonable means where practical.

To use the Platform, a Doctor must be a qualified medical practitioner or represent a duly licensed clinic, and where applicable, hold valid registration with the National Medical Commission or the relevant State Medical Council (or equivalent recognized authority). By registering, you confirm this is true and that nothing legally prevents you from practicing medicine or operating your clinic in India.

Each Clinic account has one Owner (the person who registers the clinic) and may add additional Staff members (including other doctors and receptionists) with role-based access. The Owner is responsible for the accuracy of information about Staff added to their Clinic account and for managing who has access to the account.

You are responsible for maintaining the confidentiality of your login credentials, including any OTP sent to your registered mobile number, and for all activity that occurs under your account. Notify us immediately if you suspect unauthorized access to your account. We are not liable for losses arising from your failure to keep your credentials secure.

Newly added Staff accounts are issued a default temporary password, which the Staff member is responsible for changing after first login.

We reserve the right to suspend or terminate any account that provides false information, violates these Terms, or is used in a manner that risks harm to Patients, other Users, or the Platform.

We may use data that has been de-identified - meaning names, contact details, and other identifying information have been removed or altered so that no individual Patient can reasonably be identified - for purposes such as improving the Platform, analytics, research, and reporting. We will not use de-identified data in a way that re-identifies a specific Patient or that could be used to target or solicit a Doctor's specific patients.

Subscription fees for Clinic accounts, if applicable, will be communicated at the time of sign-up or upgrade. We reserve the right to modify pricing with reasonable prior notice.

Where a Clinic uses the Platform to sell medicines directly to Patients, generate bills, or manage purchase orders, the Clinic (not DoctorCareBox) is solely responsible for:

DoctorCareBox provides the tools to record and manage these transactions but is not a party to the sale of medicines between a Clinic and a Patient.

By registering on the Platform, you consent to receive OTP messages, appointment reminders, and other transactional communications via SMS, email, or other channels, sent to the mobile number or email address associated with your account - including if that number is registered under India's National Customer Preference Register (NCPR/DND) - solely for account verification, appointment management, and service-related purposes.

Each login, appointment booking, or similar action is treated as a fresh request for these transactional communications, consistent with the Telecom Commercial Communications Customer Preference Regulations, 2018.

Promotional or marketing communications, if any, will only be sent with separate consent, and you may opt out of these at any time without affecting transactional messages necessary for the Platform to function.

We may suspend or terminate a Clinic's or User's access to the Platform if these Terms are violated, or where required by law. Upon termination:

The Platform is provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, or completely secure, or that any defect will be corrected. Use of the Platform is at your own risk.

The Platform is a practice-management and record-keeping tool. It does not provide medical advice, and DoctorCareBox is not responsible for clinical decisions, diagnoses, prescriptions, or treatment provided by Doctors using the Platform.

You agree to indemnify and hold harmless DoctorCareBox, its officers, employees, and affiliates from claims, losses, damages, and reasonable legal costs arising from your use or misuse of the Platform, or your violation of these Terms or any applicable law.

To the maximum extent permitted by law, DoctorCareBox will not be liable for indirect, incidental, special, or consequential damages, including loss of data, revenue, or goodwill, arising from use of the Platform. Our total liability for any direct damages arising from use of the Platform will not exceed the subscription fees paid by the Clinic in the three (3) months preceding the claim.

Nothing in these Terms limits liability that cannot be excluded under applicable Indian law.

These Terms are governed by the laws of India. Any disputes arising from or relating to these Terms or use of the Platform will be subject to the exclusive jurisdiction of the courts at Aligarh, Uttar Pradesh, India.

We may update these Terms from time to time to reflect changes in our services or legal requirements. Material changes will be notified through the Platform. Continued use after such changes constitutes acceptance of the updated Terms.

For questions about these Terms, please contact us at: +919690333244 or email us at doctorcarebox@gmail.com